Support
Support that keeps pace with your rollout
Day-to-day help with technical questions, timelines and rollout decisions. Pick the level your team needs.
Pick your plan
Every Fautons engagement comes with core support. Step up when your rollout needs more hands.
Standard
Core support
Best for
- Teams getting started with Fautons
- Rollouts with a steady, planned pace
What's included
- Email support
- Documentation & playbooks
- Office-hours access
Included with your plan
Ask about this plan Recommended
Advanced
Priority support
Best for
- Teams mid-rollout with active timelines
- Orgs that want a single point of contact
What's included
- Faster responses
- A named contact
- Monthly rollout reviews
- A clear escalation path
Scope with our team
Ask about this plan Enterprise
Dedicated support
Best for
- Large or multi-team deployments
- Launches where timing is critical
What's included
- A dedicated support engineer
- Custom response targets
- Quarterly roadmap sessions
- A rollout war-room during launches
Scope with our team
Ask about this plan Always on
Every plan includes the essentials
Whichever tier you choose, the foundations come standard, so your team is never working without a net.
- ✓ Documentation & playbooks Step-by-step guides for setup, rollout and the day-to-day questions your team will actually hit.
- ✓ The Fautons community Compare notes with other teams running their own rollouts, and learn from how they work.
- ✓ Security & privacy reviews Walk your security and legal teams through how Fautons handles data, on request, at any tier.
Get set up
Ask about a support plan
Tell us where your rollout is and which plan you're considering, and we'll reply with a concrete recommendation.
✓
Inquiry sent.
Thanks. We'll reply by email with a recommendation for your rollout.
Looking for something else?
Support plans cover the day-to-day. For platform pricing or deeper strategic help, start here.